FAQ's

Can I pay my bill online?

Yes, direct payment via our website is possible. Your invoice number will be asked from you when paying through our website. We also welcome account payments through internet banking. Our details are as follows:

Bank: ANZ

Account number: 01 0210 0227676 00

Reference: Please place your Mercy Visit Number and Surname as reference

Is there a charge for my obstetric/pregnancy scans?

Mercy Radiology has a fee for some obstetric scans, but not all. Please phone our customer care team for information on exam types.

Is there a charge or co-payment for any procedure under ACC at Mercy Radiology?

X-ray: The majority of ultrasound procedures under ACC have no charge. There are a few procedures that incur a surcharge. Our customer care team will inform you at the time of booking if a charge is applicable.

When should I expect the results?

Your referring doctor should receive the results of your examination as soon as possible.

Is it ok to have a small drink or snack if I’ve been told not to eat or drink anything before my procedure?

It is imperative that you do not eat or drink anything, even chewing gum, if you have been told that you cannot eat or drink before your procedure. Doing so can affect your procedure and may result in you needing to rebook it.